Last updated: 17 September 2026
I hope you will be delighted with your purchase from Annie Domini. If there is a problem with your order, please contact me at studio@annie-domini.com.
If you purchase an eligible item online, you have the right to cancel your order without giving a reason.
Please tell me that you wish to cancel within 14 days of receiving your order. You then have a further 14 days to return the item.
Please contact studio@annie-domini.com before returning an item so that I can provide the appropriate return details.
Unless the item is faulty, damaged, incorrect or not as described, you are responsible for the cost of returning it. I recommend using a suitable tracked or insured service for valuable original artwork.
Returned items should be securely packaged and should not have been handled beyond what would reasonably be necessary to inspect them. If an item has been handled in a way that reduces its value beyond what would normally be permitted when examining it, the refund may be reduced to reflect that loss in value, where permitted by law.
For an eligible change-of-mind cancellation, I will refund the price paid for the item together with the cost of the standard delivery option originally offered. If you chose a more expensive delivery service, such as express delivery, the additional delivery cost is not refundable.
The refund will normally be made using the original payment method and no later than 14 days after I receive the returned goods or evidence that you have sent them back, whichever is earlier.
The normal change-of-mind cancellation right does not apply to goods that are made to your specifications or clearly personalised. This includes individually commissioned artwork and products created specifically to your personal requirements.
This exception does not affect your rights if personalised or commissioned goods are faulty, damaged, incorrect or not as described.
Standard prints and other products offered as part of the normal Annie Domini range are not treated as personalised merely because they are printed or produced after an order is placed.
If your order arrives damaged, is faulty, is not as described, or you receive the wrong item, please contact me as soon as reasonably possible at studio@annie-domini.com.
Please include your order details and, where practical, photographs showing the problem. Photographs can help me resolve damage in transit or fulfilment problems quickly.
Depending on the circumstances and your statutory rights, an appropriate remedy may include a refund, repair or replacement. Where goods are faulty, damaged, incorrect or not as described, you will not be required to bear return or replacement delivery costs where the law requires these to be met by the seller.
Original artwork may be returned under the change-of-mind provisions above where the statutory cancellation right applies.
Please take particular care when repacking original artwork. Where possible, use the original protective packaging in which it was delivered.
Nothing in this policy limits or excludes your statutory rights. Goods supplied by Annie Domini must be as described, of satisfactory quality and fit for purpose as required by applicable UK consumer law.
You can exercise your right to cancel by emailing studio@annie-domini.com with a clear statement that you wish to cancel your order.
You may use the following wording if you wish, although you do not have to:
Cancellation notice
To: Anna Tikhomirova trading as Annie Domini
Email: studio@annie-domini.com
I hereby give notice that I cancel my contract for the sale of the following goods:
Order number:
Goods ordered:
Ordered on / received on:
Name:
Address:
Date:
Anna Tikhomirova trading as Annie Domini
Email: studio@annie-domini.com
Teddington, United Kingdom